Terms & Conditions

This website (referred to as the “Website”) and its affiliated or related services (collectively referred to as the “Service”) are subject to the rules and guidelines set out in these terms and conditions and the documents mentioned below (collectively referred to as the “Terms”).

You agree to abide by these Terms by using the Website and/or the Service, whether you are a registered user with an account (“Account”) or a guest user. Between us, the service provider, and you, the consumer (the “Customer”), these Terms form a legally enforceable contract. Reviewing these Terms in their whole is crucial because they include important details about your rights, responsibilities, and limitations when using the Website. If you disagree with any of these terms, you should stop using the service and stop visiting the website immediately.

Aurora Holdings N.V., a limited liability company registered in Curaçao with company registration number 10692, is the owner and operator of the service. The registered address of the business is 9 Abraham de Veerstraat, Willemstad, Curaçao. The Gaming Services Provider N.V. license #365/JAZ, which permits the offering of online games of chance, is used by Aurora Holdings N.V. With this license, we can be sure that our operations adhere to the rules set out by Curaçao’s licensing body.

We retain the right, at any time and without prior notice, to update, revise, or alter these Terms and any related agreements. It is your duty to check this page frequently in order to be aware of any changes or updates. Any changes will be binding on all Service users and take effect immediately after they are posted on the Website. You are required to cease using the Website and to stop using the Service if you disagree with the modifications. Your agreement of the updated Terms is shown by your continued use of the Website following the publication of the modifications. The terms that were in effect at the time of the transaction will still apply to any unsettled wagers or transactions that took place before the modified Terms.

You understand and agree to abide by the following duties when using the Website and the Service:

3.1 You attest that you are at least eighteen years old or that you are of legal gambling age in your jurisdiction. In order to confirm that you are in compliance with this condition, we retain the right to ask you for legitimate evidence of age at any time. Account suspension or termination may occur if such proof is not provided.

3.2. You certify that you are of legal age to sign a legally binding agreement with us. You must not use the Service or access the Website if you are not of legal age.

3.3. You attest that you live in a country where it is lawful to gamble online and that you are not visiting the website from a place where it is illegal to do so. Making ensuring that your use of the Service conforms with all applicable laws and regulations in your jurisdiction is entirely your responsibility.

3.4. When using the Service, you shall not conceal or fabricate your actual location by using a virtual private network (VPN), proxy, or other similar technology. Such behavior is totally forbidden.

3.5. By using a payment method to make purchases on the Website, you attest that you are the legitimate owner and authorized user of such payment method. It is totally prohibited to utilize payment methods fraudulently or without authorization.

3.6. All payments to us must be done honestly. You pledge to refrain from reversing any payments or attempting to use third-party interventions, such chargebacks, to void completed transactions.

3.7. You understand that there are inherent dangers associated with gambling and that you might lose all or part of the money you put into your account. Any losses you sustain while using the service are entirely your responsibility.

3.8. While using the Service or placing bets, you shall not utilize information obtained illegally or in contravention of any relevant laws.

3.9. You affirm that you are not working on behalf of any business or third party, but rather in your own personal capacity. The service may only be used for personal, non-commercial reasons.

3.10. You are not permitted to try to influence any betting markets or take advantage of the Service in any way that compromises its reliability or our business processes. This covers, among other things, fraud, collusion, and other unethical behavior.

3.11. In all of your communications with us and other Service users, you must operate in good faith. This entails following all relevant guidelines and using the Service and betting responsibly.

3.12. You and any associated parties, including family members or employees, are not permitted to register for or participate in activities that are against our affiliate regulations if you are a member of our Affiliate program.

4.1. The following situations make it illegal for you to use the Service:

4.1.1. You are not permitted to access or use the Service if you are younger than 18 or younger than the legal age of majority in your country. Additionally, you are not allowed to act on behalf of someone who is younger than the legal minimum age.

4.1.2 You are not allowed to use the Service if you live in or visit the Website from a jurisdiction that forbids or restricts online gaming. Ensuring adherence to the laws in your jurisdiction is your obligation.

4.1.3. You are expressly forbidden from using the Service if you live in any of the following nations or are visiting the Website from one of these locations:

• Austria;
• Australia;
• Aruba;
• Bonaire;
• Curacao;
• France;
• Netherlands;
• Saba;
• Statia;
• St. Maarten;
• Singapore;
• Spain;
• The United Kingdom;
• United States;
• Any other countries, including related territories and possessions, where internet gambling is prohibited by Curaçao’s central government.

4.1.4. You shall refrain from using illegal methods to gather or harvest personal information from other clients, including email addresses, nicknames, and other sensitive data. Sending unsolicited mails or engaging in spamming are strictly forbidden.

4.1.5. You are not allowed to interfere with other users’ activity or the service’s ability to operate properly. This covers any efforts to damage, interfere with, or alter the functionality of the website.

4.1.6. It is forbidden to provide affiliate links without permission, solicit clients for business purposes, or promote unapproved ads. Such content might be deleted at any time.

4.1.7. You are prohibited from participating in fraudulent activities, such as trying to defraud the Service or banding together to obtain an unfair advantage. Such actions are regarded as grave breaches of these terms.

4.1.8. It is completely prohibited to scrape our betting odds, data, or other intellectual property without permission.

4.1.9. You are not permitted to use the Service for any illegal purposes or in a way that is against the law.

4.2. You are not allowed to buy, sell, or transfer accounts from other people. The person to whom an account is assigned must be the only one to register and use it.

4.3. Under no circumstances may money be transferred between client accounts.

4.4. We retain the right to promptly terminate your account if you use the service for unlawful reasons. In some situations, if it is thought essential, we may take legal action against you.

4.5. It is forbidden for Company employees, including its licensees, distributors, wholesalers, subsidiaries, advertising partners, and their immediate family members, to use the Service for real-money activities without first obtaining written consent from the CEO or Company Director. Accounts will be closed, and all related incentives or prizes will be lost if such infractions are found.

The following terms and conditions, which are intended to safeguard your rights, ensure compliance with applicable laws, and preserve the integrity of our platform, are agreed to by you when you use the Service and register as a Customer. The duties and prerequisites for registration are outlined in the following points:

5.1. At our sole discretion, we have the right to reject any registration application. This implies that we retain the right to reject your application without giving you a reason or explanation, even if you have taken all the essential actions and submitted all the relevant information. This safeguard is in place to protect our platform’s integrity, security, and compliance.

5.2. You must manually fill out the registration form before you may use the service. These Terms and Conditions, which regulate how you use the Service, must also be read and accepted. Additionally, you might need to become a verified customer before you can wager or withdraw your winnings. Verification entails completing security and identification checks. Proof of identity, such as a copy of a current passport, driver’s license, or national ID card, can be needed. To verify your house, you could occasionally be asked for more paperwork, such as a recent utility bill with your name and residential address on it. We retain the right to restrict the functionality of your account or to cease wagering until we obtain the required information. This procedure closely complies with gaming industry compliance norms and anti-money laundering laws. Additionally, in order to start utilizing the Service, you must fund your Account using the payment methods listed on our website.

5.3. ​​You must supply correct contact details, including a working email address (also known as a “Registered Email Address”), and update these details going forward to maintain accuracy. It is your duty to maintain your account’s contact information currently. You might not get crucial Account-related notices and information from us, such as modifications to these Terms, if you don’t comply. We use our customers’ registered email addresses to identify and contact them. The customer is accountable for keeping an active and distinct email account, giving us the right email address, and notifying the company of any changes to their email address. Each customer has full responsibility for protecting the confidentiality of his registered email address in order to stop any third party from using it. Any losses or damages that are thought to have arisen from correspondence between the company and the customer using the registered email address are not the responsibility of the company. If a customer does not have an email address that the company can contact, their account will be stopped until they provide us one. If you knowingly give us fraudulent or erroneous personal information, we will suspend your account right away after giving you written notice of this. In some situations, we may also file a lawsuit against you for doing so, or we may get in touch with the appropriate authorities, who may also file a complaint against you.

5.4. ​​Only one account can be created on the service by you. It is totally forbidden to register more than one account. Any discovery of multiple Accounts linked to you, including those created using representatives, relatives, associates, or third parties acting on your behalf, will lead to the immediate closure of all related Accounts.

5.5. We could ask for further personal data in order to confirm your identification and guarantee adherence to legal regulations. Your entire name and last name may be included. We might occasionally employ outside service providers to collect or validate your information. We will let you know about the information we get if we gather it from outside sources.

5.6. You are required to maintain the confidentiality of your Service password. We have the right to presume that you are the one who placed the bets, deposits, and withdrawals as long as the necessary account information has been accurately provided. We recommend that you never provide your password to a third party and that you change it frequently. You are responsible for keeping your password secure; failing to do so will be at your own risk and cost. At the conclusion of each session, you can log out of the service. You must report us right away if you think a third party is abusing any of your account information, if your account has been hacked, or if a third party has figured out your password. If your registered email address has been compromised, you must let us know. If not, we can ask for more information or supporting proof to confirm your identity. As soon as we learn of such an occurrence, we will suspend your account. In the interim, you are in charge of everything that happens on your account, including access by other parties, whether or not you gave them permission to do so.

5.7. No content or other information on the Service may ever be transmitted to another Customer or any other party by means of a screen capture (or other comparable technique), nor may it ever be displayed in a frame or in any other way that differs from how it would appear if the Customer or third party had entered the Service’s URL into the browser line.

5.8. You will have the option to utilize all of the website’s currencies when you register. As stated in these Terms, they will be the currencies in which you deposit money, withdraw money, and place bets that are matched into the Service. Not all currencies can be processed by certain payment methods. In some situations, a processing currency will be shown, and the website will also provide a conversion tool.

5.9. We have no duty to form an Account for you, and our internet sign-up page is only an invitation to treat. It is completely up to us to decide whether or not to establish an Account for you, and if we decline, we are under no duty to give you a reason.

5.10. As part of our legal and regulatory requirements, we may contact you to seek additional information or evidence during or after the registration process. This guarantees that we comply with all applicable laws while also protecting the integrity of our platform.

​​The following provisions govern the maintenance and usage of your Account on the Service:

6.1. Accounts can handle various currencies, however all balances and transactions will be displayed in the currency used for that transaction. It is your obligation to ensure that you understand the currency exchange procedures where appropriate.

6.2. We have a rigorous no-credit policy, which means that customers must ensure that they have enough cash in their accounts before making any wagers or engaging in any wagering activity. This means that the site will never provide loans or accept bets on credit. It is the user’s obligation to verify their account balance and top up cash as needed before beginning any games or betting session.

6.3. We expressly retain the right to take action, such as suspending or deleting user accounts, if there is proof or suspicion that the Terms and Conditions specified above are being violated. Non-compliance includes, but is not limited to, fraudulent activity, violation of wagering regulations, and efforts to exploit platform vulnerabilities. In such situations, the platform may take decisive action to defend the Service’s fairness and integrity, including canceling bets, withholding money, or implementing further measures as considered necessary. Users are recommended to closely follow these guidelines to avoid any interruptions to their accounts.

6.4. We may suspend or permanently cancel your account at our sole discretion for a variety of reasons, including suspected misuse, security concerns, or violations of the platform’s standards. In such cases, we shall reimburse any leftover amount in your account to the extent that it is not associated with conduct forbidden by these Terms.

6.5. We have the right to refuse, cancel, or apply restrictions on bets or wagers placed through the Service. This decision may be influenced by a variety of factors, including suspicious wagers, collusion, or attempts to evade platform-imposed betting limitations. Our objective is to provide a fair and equitable betting environment for all users, and we may act as needed to protect these standards. If wagers are denied, canceled, or limited, the affected user will be contacted, with explicit explanations provided wherever feasible.

6.6. The platform retains ownership of any money that is inadvertently credited to your account as a result of a technical glitch, system failure, or administrative error. The sum will be taken out of your account balance, and we will notify you of the error as soon as possible. You will have to pay back the overdrawn amount if you have already taken out this money or used it for betting. To prevent any issues or fines, users are urged to report any such anomalies right away.

6.7. You must pay off the outstanding negative balance as quickly as possible if your account becomes overdrawn for any reason, including a technical malfunction or a manual adjustment. Rare situations, including when bets are inadvertently accepted without enough money in the account, might result in overdrawn balances. In these situations, you will be informed of the problem and given detailed information on how to fix the negative balance. Account suspension or other remedial measures might follow noncompliance.

6.8. You are in charge of keeping an eye on the activity in your account and reporting any inconsistencies or mistakes you come across—such as fraudulent transactions, erroneous balances, or missing money—as soon as you become aware of them. To guarantee a prompt response, these reports should be sent as soon as possible to our Customer Support staff.

6.9. This platform’s gambling is meant to be a kind of fun and should be used sensibly. We urge you to take proactive measures to restrict or stop your gambling if you discover that it is having a detrimental effect on your financial or personal well-being. The website provides a self-exclusion option for users who are having trouble reining in their gaming behaviors. You can ask to temporarily or permanently disable your account by getting in touch with our Customer Support staff using the email address you registered with. Your account will be terminated within 24 hours of receiving a self-exclusion request, guaranteeing that you are unable to use the site throughout the exclusion time. This measure is in place to protect your wellbeing and encourage responsible gaming.

6.10. Our platform accounts are completely non-transferable. This implies that under no circumstances may the rights, money, or other benefits connected to an account be sold, transferred, or otherwise assigned to another person. Offering your account for sale, giving account ownership to a third party, or using account funds as security for a loan are examples of prohibited transfers. The account in issue may be immediately suspended or closed for breaking this rule.

6.11. You can choose to completely delete your account if you decide you no longer want to utilize the site. Send an email to our Customer Support staff from your registered email address, making it clear that you want to terminate the account, to start this process. Upon receiving the request, we will confirm the information and close the account, making sure that any money left over is returned to you unless otherwise specified in these terms. Reactivation may not be feasible unless you create a new account and go through the entire registration procedure again, and closing your account is a definitive decision.

7.1. If your Account has been inactive for twelve months or more, which means you have not logged into your Account, logged out of your Account, used the Service in any way, or placed any bets in any section of the Service (referred to as “Account Activity”), and your Account has a positive balance, we will charge you an Inactive Account Fee of €5 (or the equivalent amount in your local currency) per calendar month. This fee will be charged to your account as long as it is in credit and no Account Activity occurs after the 12-month period of inactivity has expired.

7.2. ​​We will email you a notification that the Inactive Account cost will be levied, at least one month before the cost is charged. This message will be sent on the eleventh month of inactivity, allowing you plenty of time to log in and take any cash from your account. You will always be able to log in to your Account and withdraw your cash, avoiding the fee from being levied if you wish to return to the Service.

7.3. The Inactive Account Fee will be collected from your Account each month for the duration of your Account’s inactivity, but only for the time after the twelve-month period of inactivity. If your Account’s balance is less than €5 (or the equivalent currency) when the charge is due, the Inactive Account charge will be applied to the remaining amount, and only the available money will be removed.

8.1. When you deposit money into your account, you have to use a payment method that is registered in your own name, like a credit card, bank account, or payment system. Deposits made in a currency other than the one in which your account is kept will be translated to the correct currency using either the Oanda.com daily exchange rate or the exchange rate that our bank or payment processor is currently using. Therefore, if you deposit money in a foreign currency, we will use the current exchange rates to convert that cash into the currency of your account.

8.2. Both customer deposits and withdrawals may be subject to fees and charges. You can evaluate these fees and their details on our website. Nonetheless, we often cover the transaction costs associated with deposits made to your account. Even though we cover the majority of transaction costs, you are still responsible for any fees that your bank or payment processor may impose when you deposit money into your account.

8.3. Since we are not a financial institution, we do not handle credit or debit card deposits directly; instead, we rely on outside electronic payment processors to handle these transactions. As a result, your account won’t be credited when you make a deposit using a credit or debit card until we get a permission and approval number from the organization that made the payment. The deposit will not be completed and the money will not be credited to your account if the card issuer fails to grant the necessary permission.

8.4. You acknowledge that by using our service, you will pay any fees and charges owed to us or to third-party payment processors related to your use of the service. You also promise not to challenge any payments you have made in any way, including initiating chargebacks or canceling or reversing deposits. If you do file a chargeback, you will be responsible for returning and compensating us for any deposits that are not paid, including any costs we spend to retrieve the money. Additionally, you consent to the forfeiture of any profits from bets made with money that was subsequently charged back. It’s crucial to remember that your player account is not a bank account, and as such, it is not covered by any deposit protection or banking insurance policies, either in your country or another. Additionally, there will be no interest paid on the money in your player account.

8.5. You agree to abide by the rules of each individual bonus offer as well as the terms and conditions pertaining to any promotional or bonus offers you choose to accept by entering a bonus code during your deposit. Any restrictions or conditions related to obtaining and utilizing the bonus will be outlined in these terms, and you agree to meet them in order to be eligible for the bonus.

8.6. ​We expressly forbid the deposit of money obtained by any unlawful, unlawful, or unapproved means. It is your responsibility to make sure that any money you deposit into your account is from a valid source and that it complies with all relevant laws and regulations.

8.7. ​​It is highly advised that you retain copies of all transaction records and these Terms and Conditions for your own records if you decide to make a credit card deposit. You may better trace your deposit history and comprehend the rules governing your transactions by keeping this paperwork.

8.8. It’s crucial to remember that online gambling can be prohibited in your area. You are not permitted to deposit money on our website using your credit card or any other payment method if online gambling is illegal in your area. Understanding the rules and legislation governing online gambling in your nation or area of residency is entirely your responsibility, and you should avoid using the Service if it contravenes local laws.

9.1. If you follow our stipulated withdrawal guidelines, you have the right to request the withdrawal of any unused and cleared monies that are kept in your player account. With the exception of account closure, when you are allowed to withdraw the whole balance in your account, regardless of the amount, the minimum withdrawal amount for each transaction is €10 (or the equivalent amount in another currency).

9.2. If you have wagered (rolled over) the amount of your deposit at least once, there won’t be any withdrawal commissions levied. We retain the right, however, to assess a withdrawal fee of 8% of the amount being withdrawn, with a minimum penalty of €4 (or the equivalent amount in the currency of your account), if you have not complied with this condition. This charge is imposed in an effort to stop possible money laundering.

9.3. Before authorizing any withdrawals from your account, we have the right to ask for different types of identification verification. Among other things, this might entail presenting a picture ID, proof of address, or finishing extra verification processes like taking a selfie or taking part in a verification call. Additionally, we have the right to ask for identification verification at any moment during your engagement with us—not just when you decide to withdraw.

9.4. The payment method used to make the first deposit into your account must be utilized for any withdrawals from your account. We might, however, permit withdrawals to be made using a different payment method than the one used for the initial deposit, depending on our judgment. Additional security checks will always be performed on such withdrawals to guarantee the transaction’s legitimacy and safety.

9.5. Please get in touch with our Customer Service Department immediately if you would like to withdraw money from your account but it is locked, closed, dormant, or unreachable. In order for you to proceed with your withdrawal request, our staff will assist you in resolving the issue.

9.6. Your withdrawals will be restricted to a monthly maximum of €5,000 (or the equivalent in the currency of your account) if the balance in your account is at least ten times the total amount of your deposits. The monthly withdrawal cap in all other situations is €10,000. These restrictions are in place to guarantee that funds are managed appropriately and withdrawals are made in compliance with our standards.

9.7. ​​Please be advised that we cannot guarantee that any withdrawals or refunds will be processed successfully if you violate our Restricted Use Policy, which is described in Clauses 3.3 and 4. Any request for a withdrawal or refund might be canceled or rejected if you break these restrictions.

10.1. It is entirely your responsibility to make sure that all money owing to us is paid on time and in full. This implies that you must pay us in full and honestly, without trying to undo or cancel any previously made payments. In order to escape responsibility for a valid obligation you owe, you also promise not to do anything that might cause a third party to reverse a payment. You shall be responsible for compensating us for any damages resulting from any chargebacks, rejections, or payment reversals that you initiate. This covers any related expenses and damages we could sustain as a result of the chargeback, refusal, or reversal. Furthermore, for any chargeback, payment rejection, or reversal you initiate, we have the right to impose an administration fee of €50 (or the equivalent amount in your currency).

10.2. We retain the right to process all of your payments to us through merchant banks and/or third-party electronic payment processors. As long as the terms of these third-party providers are communicated to you and do not contradict the terms stated in these Terms and Conditions, you consent to be bound by them.

10.3. To identify and stop money laundering and terrorism financing, every transaction made on our platform could be examined. This implies that we maintain the right to thoroughly review your transactions to make sure they adhere to laws pertaining to counterterrorism funding and anti-money laundering. The relevant authorities will be notified for additional investigation if any transaction is discovered to be suspicious or to be against these rules.

11.1. We retain the right to declare any bets made during a malfunction worthless in the case of an error or malfunction in our system or procedures. You have a responsibility to inform us right away if you discover any errors with our service so that we can resolve them as soon as possible. We shall not be responsible for any direct or indirect fees, expenditures, damages, or claims that may come from any communication problems, system failures, software bugs, or viruses that occur in connection with the Service and cause improper payments to you. In addition to taking any required steps to address the problem and guarantee fair play, we have the right to cancel any games or wagers impacted by these inaccuracies.

11.2. Although we take every precaution to guarantee that our bookmaker lines are displayed correctly, we acknowledge that inconsistencies may occasionally arise due to technical issues or human error. We retain the right to cancel or reject a wager if it is accepted at odds that are significantly different from those that were available in the market at the time of the wager or if the odds are obviously wrong given the likelihood that the event will occur. This covers situations in which a wager is placed after the event has already begun. To ensure fairness in our betting procedures, we have the right to void or cancel such bets.

11.3. We can reimburse you for any overpayments made as a result of mistakes or system failures, and we’ll make the necessary adjustments to your account. This might include instances where we entered an event’s result incorrectly or where the bet’s price was inaccurate. If fixing this error leaves your account with a negative balance, we could ask you to pay the remaining sum associated with the incorrect wager or bet. Whether or not they were made with money from the mistake, we have the right to cancel, decrease, or remove any ongoing plays or bets. Any inconsistencies will be fixed, and this step will guarantee that our platform functions accurately and fairly.

12.1. The date of the event’s settlement will be used to decide the winner. Any objections or reversed rulings will not be accepted for wagering purposes. This implies that, even if the event’s governing body later reverses the decision, the outcome of an event is final and cannot be challenged.

12.2. After 72 hours, any results that are posted on our website will be deemed final. No more questions or disagreements about the event’s conclusion will be accepted beyond this point. However, we will fix any inaccuracies within 72 hours that arise from human error, system malfunctions, or faults made by the source from which the findings were gathered. Following this time of rectification, no more adjustments or disagreements will be taken into account.

12.3. If a match result is overturned for any reason by the governing body of the match within the payout period, we will refund all stakes to customers who placed bets on that event. This applies to any situation in which the official result of the event is changed by the relevant authority, and the refund will be processed automatically.

12.4. All bets on a team to win or lose will be lost, and no rewards will be issued, if a draw happens in a game when a draw option is available. All wagers on the outcome will be reimbursed, though, if there is no draw option available and the conclusion is a draw. Furthermore, no refund will be given if extra time is played without a draw option; the result will be decided based on the results of extra time.

12.5. We retain the right to declare the bets on an event void if we are unable to confirm the outcome because of a disrupted broadcast feed or if we are unable to confirm the event with another trustworthy source. In these situations, all bets will be reimbursed. This policy guarantees fairness by ensuring that we only provide our clients with legitimate and validated findings.

12.6. The minimum and maximum wager amounts for any event on our platform shall be set by us, and we have the right to alter these limitations at any time. These restrictions are in place to provide a fair and balanced betting environment. Depending on the activity or status of each account, we also retain the right to change the limitations for certain accounts.

12.7. The correctness and legitimacy of the transactions made through their accounts are entirely the responsibility of the customers. We won’t consider requests for adjustments because of missing or duplicate wagers, and once a transaction is finalized, it cannot be changed. We won’t consider any differences if a wager is absent or duplicated. Customers are advised to check their transactions in the “My Account” area at the conclusion of each session to make sure that all bets were placed and accepted accurately in order to prevent similar problems.

12.8. Regardless of the league that the matchup is published under on our website, it will be deemed legitimate as long as the two clubs involved are correct. This implies that, if the teams participating are the same, a match’s legitimacy is independent of the particular league heading under which it is classified.

12.9. ​​The dates and start timings for eSports matches listed on the website are just for informative reasons and cannot be relied upon. A match will be considered to have no action and all bets will be returned if it is interrupted or postponed and does not begin within 72 hours of the planned start time. No matter if the match is suspended or postponed, bets on a team or player’s progress in a competition or on the tournament winner will still be regarded as legitimate.

12.10. ​​All bets will be deemed legitimate using the date supplied by the event’s governing body if an event is published on our platform with an inaccurate date. The official date acknowledged by the appropriate authorities will be used to determine the outcome of wagers in the case of a date dispute.

12.11. The outcome of the event shall remain legitimate even if a team uses stand-ins. The choice to utilize stand-ins is up to the team, and it has no bearing on the result or the chance to win.

12.12. We reserve the right to remove events, markets, or any other products from our Website at any time, at our discretion. This means that we can choose to remove any content from the platform, including events or markets, based on operational needs or other factors.

12.13. A detailed explanation of our sports betting rules can be found on a separate page titled: SPORTS BETTING RULES. This page provides further clarification and comprehensive guidelines regarding how our sports betting services operate and the rules that govern them.

13.1. ​​The Customer Support form on our website must be used for all correspondence and notices that you are obligated to send us in accordance with these terms. The purpose of this form is to guarantee that your notices or questions are routed to the relevant department for timely processing and answer. It is your duty to make sure that all correspondence is correctly filled out and sent through the appropriate route.

13.2. Unless otherwise noted, any notifications and communications that we are obligated to deliver to you under these Terms shall be sent to the Registered Email Address that we have on file for you in our system or posted on the Website. This approach guarantees that you get the information you need on time. It is completely up to us how we choose to communicate with you, and we may use one or many channels to make sure you are informed.

13.3. All notifications and correspondence under these Terms, whether from us to you or from you to us, must be in written and in English. Clarity and consistency in the communication process are guaranteed by this criteria. Furthermore, being the main method of formal correspondence pertaining to your account, such communications must be sent to and from the Registered Email Address linked to your account.

13.4. We could occasionally send you an email with information on special offers, betting chances, and other news or updates pertaining to our services. You agree to receive these emails by registering on our website and accepting these terms. You may choose to unsubscribe from receiving promotional information from us at any moment. You may accomplish this by submitting a request to Customer Support, and we will handle it appropriately.

Force Majeure, which refers to situations beyond our control that could not have been avoided even with our best efforts, absolves us of responsibility for any failure or delay in providing the service. Events like acts of God (such as natural disasters like earthquakes or floods), labor or trade disputes, power outages, government or authority actions, failures, or omissions, telecommunications service disruptions or failures, or any other delay or failure brought on by third parties outside of our control are just a few examples of these situations. In these situations, we won’t be responsible for any losses or harm these disruptions cause you to suffer. We retain the right to stop or discontinue the service in the event that such an occurrence takes place, and we will not be held responsible for any repercussions.

15.1. TO THE EXTENT ALLOWED BY APPLICABLE LAW, WE WILL NOT PAY YOU FOR ANY REASONABLY FORESEEN LOSS OR DAMAGE (DIRECT OR INDIRECT) YOU MAY SUFFER IF WE FAIL TO COMPLETE OUR OBLIGATIONS UNDER THESE TERMS UNTIL WE BREACH ANY DUTIES IMPLIED BY LAW (INCLUDING IF WE CAUSE DEATH OR PERSONAL INJURY BY OUR NEGLIGENCE). IN THIS CASE, WE WILL NOT BE LIABLE TO YOU IF THE FAILURE DUE TO: (I) YOUR OWN GOAL; (II) A THIRD PARTY UNRELATED TO OUR PERFORMANCE OF THESE TERMS (FOR EXAMPLE, PROBLEMS DUE TO COMMUNICATIONS NETWORK PERFORMANCE, CONGESTION, AND CONNECTIVITY OR THE PERFORMANCE OF YOUR COMPUTER EQUIPMENT); OR (III) ANY OTHER EVENTS WHICH NEITHER WE NOR OUR SUPPLIERS COULD HAVE FORESEEN OR FORESTALLED EVEN IF WE OR THEY HAD TAKEN REASONABLE CARE. WE WILL NOT BE LIABLE FOR ANY BUSINESS LOSSES RESULTING FROM THE USE OF THIS SERVICE.

15.2. THE TOTAL AGGREGATE LIABILITY TO YOU UNDER OR CONNECTED WITH THESE TERMS SHALL NOT EXCEED (A) THE VALUE OF THE BETS AND/OR WAGERS YOU PLACED VIA YOUR ACCOUNT RESPECT OF THE RELEVANT BET/WAGER OR PRODUCT THAT GAVE RISE TO THE RELEVANT LIABILITY, OR (B) EUR €500 IN AGGREGATE, DETERMINING WHICH IS LOWER.

15.3. PRIOR TO USING THE SERVICE, WE HIGHLY ADVISE YOU TO (I) CONFIRM THAT IT IS SUITABLE AND COMPATIBLE WITH YOUR OWN COMPUTER EQUIPMENT AND (II) TAKE REASONABLE PRECAUTIONS TO PROTECT YOURSELF AGAINST HARMFUL PROGRAMS OR DEVICES, INCLUDING INSTALLING ANTI-VIRUS SOFTWARE.

16.1. We shall immediately suspend (lock) your account if we think or learn that you are, or have been, under the age of 18 (or below the legal age of majority as specified by your jurisdiction’s legislation) when you place any bets using our service. You will not be able to wager or withdraw money from your account after this suspension. To find out if you have been betting on behalf of or acting as an agent for someone who is not of legal age in your jurisdiction, we will thoroughly investigate the situation. If our research indicates that:

• (a) you are currently under 18 years of age, or;
• (b) you were under 18 years or below the age of majority at the relevant time when the bets were placed, or;
• (c) you have been placing bets on behalf of a person under the legal age;

then we will take the following actions:

• All winnings currently or expected to be credited to your Account will be retained by us;
• Upon request, we must repay any wins earned from betting while underage. We will pursue all available legal options to recoup these amounts, together with any related recovery expenses, if you disregard this demand;
• At our sole discretion, any money that is placed into your account that is not from winnings will either be given back to you or held by us until you become 18 years old. In certain situations, we also retain the right to exclude from the amount that will be reimbursed any relevant transaction fees, such as those related to deposits made to your https://www.baji.live account that we initially paid for on your behalf.

16.2. If you are over the age of eighteen and you are betting in a jurisdiction where the legal betting age is greater than eighteen, you are also subject to this requirement. We shall follow the same steps as described in this section if you are younger than the legal betting age in that country. It is your obligation to confirm that you are in accordance with the laws of the jurisdiction in which you are making bets, and we take our duty to guarantee compliance with local laws extremely seriously.

16.3. If we believe that you are violating this clause or trying to utilize these terms fraudulently, we retain the right to take the appropriate and prompt action. This entails carrying out a thorough investigation into the issue and, if necessary, alerting and assisting the appropriate law enforcement agencies. We shall take all necessary legal action to guarantee that any infraction of the rules governing underage gaming is fully investigated and fixed.

We take extremely seriously any cases of fraud, dishonesty, or criminal activity involving our customers. Any customer who is discovered to be involved in fraudulent activity, dishonesty, or unlawful behavior will face both criminal and contractual penalties. We will suspend the customer’s account and withhold any payments owed to them until the issue is rectified if we detect fraud. Any losses we suffer as a consequence of fraudulent activity will be entirely the responsibility of the customer. This covers, but is not limited to, expenses, fees, or losses brought on either directly or indirectly by the customer’s behavior. In the event of dishonesty or fraud, the customer will be obligated to reimburse us for all expenses, fees, and damages we incur as a consequence of their illegal or dishonest behavior. This covers both direct and indirect costs, including missed revenue, missed business prospects, and reputational damage. These expenses will be billed to the customer, and if they are not paid, we may take additional legal action to recoup the damages we suffered as a result of the customer’s wrongdoing.

18.1. Serious legal repercussions might result from any inappropriate or unapproved use of our name, logo, or any other of our intellectual property. To safeguard our rights and interests, we may take legal action against you if you use our name or emblem without our consent. Claims for damages, legal fees, and any other expenses resulting from your unlawful activities may fall under this category.

18.2. We are the exclusive and exclusive proprietors of all rights, titles, and interests in and to the Service, our proprietary data, and any associated intellectual property, as well as the technology, software, and business processes we employ (collectively referred to as the “Systems”). You are not permitted to sell or market your profile changes to outside advertisers, or utilize any element of your personal profile for any other kind of profit. Additionally, we retain the right, at our sole discretion, to delete or reclaim the nickname you choose for your account if we think it is derogatory, improper, or violates any of our rules or guidelines.

18.3. Without permission, you have no right to use our URL, trade names, trademarks, trade dress, logos (collectively referred to as “Marks”), or odds in any way that is connected to any non-owned goods or services. This covers any usage that may be seen as derogatory or detrimental to our reputation or commercial interests, or that would raise questions among other customers or the public. Legal action may follow any such illegal use of our marks, which is absolutely forbidden.

18.4. We and our licensors do not give you any ownership, rights, or licenses to the Systems or the Marks, unless otherwise indicated in these Terms. We also maintain all such rights, titles, and interests. You consent to refrain from monitoring, copying, or reproducing web pages or other content found within the Service using any automated or manual means, including bots or scrapers. Legal action, including the pursuit of damages and injunctive relief, may be pursued against you for any illegal use, duplication, or replication of our systems or material.

19.1. ​​A non-exclusive, restricted, non-transferable, and non-sublicensable license to access and use the Service for your personal, non-commercial use is granted to you as long as you abide by these Terms and Conditions. This implies that you may only use the service for your own enjoyment and not for commercial or profit-driven purposes. You must stop using the Service and the license we give you will immediately expire if our relationship with you expires, whether by termination, suspension, or any other cause.

19.2. ​​You are not allowed to alter, publish, transmit, transfer, sell, reproduce, upload, post, distribute, perform, display, or make derivative works from any portion of the Service or its content, with the exception of the material you generate and own. This covers any text, graphics, photos, software, and other resources that we supply. Any activity that modifies, combines, or blends the Service’s content with other information or publications is prohibited, including screen scraping, database scraping, and other methods designed to gather, store, or modify the data or content found within the Service. Unless we specifically permit such in these Terms or in other statements on the Website, such acts are forbidden.

19.3. There might be severe legal repercussions if you violate this clause. You might be subject to both legal responsibility and criminal punishment if you violate our intellectual property rights or those of third parties. This covers, but is not restricted to, the possibility of litigation, penalties, or other legal measures intended to safeguard our intellectual property and guarantee the Service’s integrity.

20.1. Posting any content or engaging in any behavior linked to the Service that is illegal, improper, or otherwise objectionable is strictly forbidden in order to safeguard you and all other Customers using our Service. This includes actions that could jeopardize other customers’ safety and integrity, our company, or the service itself. Under no circumstances will such behavior, which we refer to as “Prohibited Behavior,” be accepted.

20.2. In the event that we, at our sole discretion, find that you are engaged in any Prohibited Behavior or that your activities or material violate these Terms, your account may be deleted immediately and without notice. If required, we, other customers, other parties, or law enforcement may also take legal action against you, depending on the nature of your behavior and its consequences.

20.3. Prohibited Behavior includes, but is not limited to, using the Service or promoting or sharing information that you know to be false, misleading, or illegal; engaging in any illegal or unlawful activity, including but not limited to, any activity that promotes or furthers criminal activity or enterprise; violating the privacy or other rights of another Customer or any other third party; creating or disseminating computer viruses; causing harm to minors in any way; transmitting or making available any content that is unlawful, harmful, threatening, abusive, tortuous, defamatory, vulgar, obscene, lewd, violent, hateful, or otherwise objectionable based on race or ethnicity;
transmit or make available any anything that is prohibited by law, a contract, or a fiduciary responsibility for the user, including, but not limited to, content that violates the copyright, trademark, or other proprietary rights of third parties;
send or make accessible any content or materials that contain computer viruses or other programming code (such as HTML) intended to disrupt, destroy, or change the way the Service, its presentation, or any other website, computer software, or hardware works;
disrupt, interfere with, or reverse engineer the Service in any way, including but not limited to using any robot, spider, or other automated mechanism to retrieve or index any information from the Service; creating or utilizing cheats, mods, or hacks, or any other software intended to alter the Service; or intercepting, simulating, or redirecting the communication protocols we use;
engage in any activity or action that, in our sole and unrestricted discretion, causes or may cause another customer to be defrauded or scammed; send or make available any unsolicited or unapproved advertising or mass mailing, including but not limited to junk mail, instant messaging, “spim,” “spam,” chain letters, pyramid schemes, or other forms of solicitations; create accounts on the website automatically or under false or fraudulent pretenses; impersonate another customer or any other third party; or take any other action that we deem to be against our business principles.
The list of prohibited behaviors above is not all-inclusive, and we reserve the right to change it at any moment. In addition to taking any action against any customer or third party who directly or indirectly engages in, or knowingly permits any third party to engage in, Prohibited Behavior, we reserve the right to conduct an investigation and to take any other measures that we, in our sole discretion, believe appropriate or necessary under the circumstances. These measures may include, but are not limited to, removing the customer’s posting or postings from the service and/or terminating their account.

Links to third-party websites that are not run, maintained, or under our control may be included in the Service. We have no control over the proprietors of these websites or their content. These links are only offered to our customers for their convenience, giving them quick access to other resources or information that could be pertinent to their interests. Nevertheless, we don’t look into, keep an eye on, or confirm the veracity, correctness, or completeness of the information on these linked websites. The existence of these links does not indicate that we endorse, sponsor, or are associated with the linked websites, nor does it imply that we endorse or support the goods, services, or content provided by these third parties. None of these websites’ performance, dependability, or availability are within our control. We highly advise you to use caution while visiting any third-party website, read their privacy policies, and make sure you agree with their conditions of use.

22.1. It is crucial that you get in touch with our Customer Service Department as soon as possible if you have any questions, concerns, or need clarification about these Terms, or if you want to discuss any problems pertaining to the Service. Through the specific communication options on the website, you may get in touch with us. To assist us in identifying and successfully addressing your complaint, please make sure that you use your registered email address in all contact. To the best of our abilities, we will respond to any questions and resolve any problems.

22.2. Please be advised, however, that even while we make every effort to resolve your concerns, we do not assume any liability or responsibility for any losses or damages that may happen to you or any third party as a consequence of our responses to or actions related to the complaints we receive. Although it is our responsibility to analyze, address, and, if required, look into concerns, we are not responsible for any results or repercussions that may follow from a complaint or dispute’s resolution.

22.3. Customers must give our Customer Service Department comprehensive details about their complaints if they are unsatisfied with the way a wager was handled so that it may be reviewed. Within a few days, we will try our best to address these kinds of concerns. We make every effort to address any concerns and questions within 28 days of receiving them. We value your cooperation and patience as we work to resolve any concerns, and we strive to provide a fair and open settlement process.

22.4. Any disputes pertaining to a bet must be submitted within three (3) days of the wager’s official decision date. Since no claims or disputes would be acknowledged after these three days, it is crucial that customers take immediate action to bring up any concerns. Maintaining the correctness of their account and making sure that all transactions are accurately documented are entirely the customer’s responsibility. This entails checking the status of bets and taking prompt action to spot and resolve any inconsistencies within the allotted period. We advise customers to keep a close eye on their account activity in order to prevent any conflicts.

22.5. Our Customer Service Department will do all within its power to resolve any disagreement that may arise between you and us in a friendly manner. We are dedicated to collaborating with you to find a just and effective solution to any problems. However, the issue will be brought to the attention of our management team, who will conduct a more thorough assessment of the problem, if our Customer Service Department is unable to come to a consensus with you.

22.6. The customer has the option to take the situation to the next level by submitting a formal complaint to our licensing authority, Gaming Services Provider N.V., if all efforts to settle the disagreement to their satisfaction have been made and the problem has not been resolved.

Without our prior written agreement, you are not permitted to assign or transfer these Terms or any of the rights or responsibilities listed below to any other person. While it is vital to make sure that any assignment conforms with our standards and regulations, we will not unjustly refuse such permission. This clause safeguards the integrity of our service and preserves control over the agreement. However, we retain the right to assign or transfer all or a portion of our rights and duties under these Terms to any third party without your agreement. This might entail contracting with a third party to handle parts of our business or certain services. Any such assignment, nevertheless, will only be given to a party that can provide a service that is significantly comparable in quality to the one you have committed to. To keep you updated, we shall notify you in writing of such an assignment via the Service.

To the fullest extent allowed by law, any provision of these Terms that is found to be unenforceable or invalid under applicable law by a competent authority, such as a court or regulatory body, will be changed or adjusted as needed to make it enforceable and consistent with the original intent of the provision. The fundamental tenets of the Terms will be upheld during this change. Crucially, the remaining parts of these Terms remain legal and enforceable even if one of them is declared invalid or unenforceable. With the exception of the particular clause that is determined to be unenforceable, all other conditions will remain completely valid and the agreement will stay in effect.

We retain the right to suspend or terminate your Account and stop offering you the Service in the event that any material term of these Terms is broken, without affecting any other legal remedies we may have. If, in our reasonable opinion, you have broken any material rules of these Terms, we may take such steps without giving you any previous notice. Even though we took fast action, we will make sure you are informed as soon as possible of any suspension, termination, or other measures taken in response to the violation.

26.1. Agreement terms. As long as you are a customer, use the service, or visit the website, these terms will be in full force and effect. If your account is terminated for any reason, these terms will remain in effect.

26.2. Gender. The plural form must be included in any word that relates to the single form, and vice versa. The feminine and neuter genders will also be included in terms that pertain to the masculine gender, and vice versa. Any reference to persons will also be understood to include both individuals and legal entities, including companies, partnerships, associations, trusts, unincorporated organizations, and any other group or entity recognized by relevant law.

26.3. Waiver. Unless specifically stated in writing and signed by our authorized agent, no waiver by us of any violation or threatened breach of these Terms, whether express or implied, or via behavior or otherwise, shall be enforceable against us. Any such waiver will be strictly construed to solely cover the particular breach or threatened violation that is specifically stated in the waiver instrument. Any subsequent violations, whether or whether they are identical, are not waived by a waiver made in one case. Furthermore, it shall not be interpreted that our lack or delay in enforcing any of these Terms’ provisions at any point constitutes a waiver of our right to do so later or in a different situation.

26.4. Acknowledgement. You expressly attest that you have read, fully comprehended, and willingly accepted all of the terms of this agreement by continuing to access or use the service. You understand and agree to all of the terms, conditions, and restrictions listed here by continuing to use the site. Additionally, by agreeing to these Terms, you permanently waive any defense, claim, or lawsuit that disputes or contradicts any of these Terms. This waiver covers all current and upcoming claims and processes. You acknowledge that you agree to be bound by these Terms in its entirety by accepting them.

26.5. Language. The English version of these Terms will take precedence over any translated version offered for convenience in the case of a disagreement or inconsistency. Any interpretations or disagreements will be settled based on the English version, which will be considered final and authoritative. Translations are solely offered to help non-native English speakers comprehend; they have no legal significance if they differ from the original text.

26.6. Governing Law. The laws of Curaçao will be the only source of authority and interpretation for these Terms and any issues pertaining to your use of the Service, including disagreements or claims. By accepting these Terms, you agree that the Curaçaoan courts will have sole authority to settle any disagreements that may come up between you and us over these Terms or the Service. Legal processes are guaranteed to be clear and consistent under the controlling law provision.

26.7. Entire agreement. All previous agreements and communications, whether written or verbal, pertaining to the subject matter of this agreement are superseded by these Terms, which represent the whole agreement between you and us regarding your use of the Service.