Privacy Policy

We value your privacy and are totally dedicated to protecting your personal data. Being a legitimate and licensed platform, we strictly adhere to all relevant laws and rules, guaranteeing openness in the way we gather, utilize, and safeguard your data. This privacy statement describes our procedures and your rights with relation to the personal data you provide on our website.

We believe it’s important to be transparent about why we collect your data and how we use it to improve your experience. This privacy statement describes how Baji app gathers and utilizes your personal data when you use our website. Please stop using our website if you disagree with any part of this privacy statement.

Please be aware that you fully agree to our Terms and Conditions and this Privacy Policy by creating an account, placing bets, or transferring money on our site. Although you are free to discontinue using our services whenever you choose, we might be required by law to keep some personal data even after your account has been deleted.

We are dedicated to maintaining the most recent version of this privacy statement. Any modifications will be posted on our platform along with the updated terms. To keep up to date on the management and security of your data, we recommend you frequently examine this document.

Check out the Privacy Policy of the Baji website.

Who Is in Control of Your Information?

Within this Privacy Policy, Baji, along with its subsidiaries and affiliates (collectively referred to as “we,” “us,” or “our”), assumes full responsibility for the ways your personal data is collected, processed, and utilized. We are dedicated to making sure that your information is handled with the highest care and in strict accordance with legal obligations as the authorized “data controller” under relevant European data protection regulations. As the data controller, it is our responsibility to decide how and why to treat your personal information, always putting accountability and openness first.

Our Data Protection Officer

To address any concerns or provide further information on how Baji handles your personal data, we have assigned a dedicated Data Protection Officer (DPO). Our DPO ensures that our privacy policies adhere to the law and that your rights are respected. If you need assistance, have any questions, or would like more information about how we protect your personal information, you are welcome to speak with our Data Protection Officer directly. The email address of the DPO is [email protected].

Information We Collect About You

To make sure you can use our website and services to their fullest potential, we gather a variety of information described in detail below.

Personally Identifiable Information

You give us this data when you create an account, place a wager, or use any of the services on our website. It makes it possible for us to grant you access to particular areas of our platform and related services. It also enables us to complete transactions, confirm your identity, and fulfill regulatory requirements like age verification.

You give this information when you:

  • Register an account with Baji;
  • Voluntarily share it while using the website;
  • Disclose it in public areas of the website;
  • Contact our customer support team for assistance.

The personally identifiable information collected includes:

  • Username;
  • First and last name;
  • Email address;
  • Residential and billing addresses;
  • Phone number;
  • Identification documents and proof of address;
  • Transaction history and website usage preferences;
  • Credit/debit card details or other payment information;
  • Any additional information you voluntarily provide on our platform.

This information is critical for payment, fraud prevention, and protecting children. Users can update or change their information by contacting Customer Support. We only utilize your information internally and only share it with third parties as specified in this policy.

Telephone Calls

To maintain the greatest standard of service, we record all phone calls to and from our Customer Contact Centre. These recordings are used for a variety of purposes, including staff training, user support, and security. By contacting our support staff, you agree to the recording and safe preservation of these discussions.

Social Features of Our Products

If you choose to use our products’ social features, such as chat rooms or community forums, Baji may collect and analyze the information posted in these places. This includes any communications, conversations, and information that have been willingly provided.

Non-Personally Identifiable Information and Traffic Analysis

We gather non-personally identifiable information on how users interact with our platform in order to improve the accessibility and usability of our website. We can better analyze user behavior, fix technological problems, and enhance navigation with the usage of this information.

Our servers record the following traffic and administrative information when you use our services:

  • Source IP address;
  • Time and date of access;
  • Pages visited and language preferences;
  • Software crash reports;
  • Browser type and version.

This data does not identify you personally but is essential for delivering a high-quality and efficient service.

Cookies

Baji uses cookies to make sure our website runs well and to improve your experience on it. Cookies enable us to customize your platform interactions, enhance site speed, and remember your preferences. Our  contains comprehensive information on how we use cookies.

How and Why We Use Your Personal Information

We gather and utilize your personal data for a number of reasons that fit into the following categories:

  • to deliver the goods or services you have asked for;
  • to fulfill our responsibilities under the law or regulations;
  • to track and enhance the functionality of our website;
  • to give you knowledge on marketing.

Depending on whether category and legal grounds apply, you have different rights regarding your personal information. We describe each category, the permissions that go along with it, and how you may use them below.

Providing Our Products and Services

Your personal data is used by us so that you can:

  • Access and utilize our website, including creating and maintaining an account;
  • Take use of our platform’s casino games, online sportsbook activities, and other services;
  • Get help by contacting our customer support staff;
  • In order to provide these services, we could provide your information to reputable outside agencies who represent us.

Please see the section on Sharing Information for further information.

The essential tasks required to deliver the services you have enrolled in fall under this category. You have the choice to stop using our services and terminate your account if you do not want your information to be used in this way.

To promote responsible gambling and prevent fraud, Baji may verify your details using your identification documents and proof of address. In order to confirm the information you provide, ensure that our terms and conditions are being adhered to, and identify any legal violations, we may also conduct security inspections. These assessments might include, but are not limited to:

  • Checking third-party databases for your data;
  • Carrying out credit reports;
  • Having a look at your account activity and financial transactions.

To Monitor Our Website Performance

To increase the effectiveness and usefulness of our website, we employ cookies and traffic analysis. We make sure our services are user-friendly and satisfy your needs by examining how you use our platform. Our use of cookies and traffic data is motivated by valid business needs, and we take every precaution to protect your privacy. If you feel that the demands of our business are outweighed by your right to privacy, you have the right to object to actions carried out in this legitimate interest. However, subsequent objections may result in the closure of your account, as these actions are essential to the upkeep of our website and services.

Marketing

We use your personal information to give you updates, promotions, and exclusive offers by email, SMS, or online alerts with your express consent. By informing you about pertinent goods and services, these messages seek to improve your experience.
Crucially, we don’t provide your information to outside companies for their own advertising.
You may change your marketing settings or revoke your permission at any time. Through your account settings or by getting in touch with our customer service department, you may directly alter these choices.

Your Rights

We want to make sure you understand all of your rights regarding your personal information as part of our dedication to openness and adherence to data protection regulations. These rights are intended to guarantee that your data is treated properly and to provide you more control over how it is processed. We provide your main rights here, along with information on how to use them.

Your Rights to Rectification

You have the right to have any personal information we may have on you updated if you think it is incorrect or lacking. You are urged to make the required modifications immediately for data that may be updated via our website’s My Account area. Please contact us at [email protected] if you require any more edits or changes.

Your Right to Request a Copy of Your Personal Information

You are entitled to a copy of the personal data we have on file about you. You may reach us via live chat or by sending an email to [email protected] to start this procedure. Although it is not required, completing the form we will give you will enable us to handle your request more quickly.

Before handling your request, we can need legitimate identification in order to protect your privacy and the security of your data. We will reply to your request within a month after we have confirmed your identification. We will let you know about any delays and provide you an approximate time frame if your request is very complicated. Please be aware that there can be an administrative cost to process your request in some cases.

Your Right of Erasure

When there is no valid reason for us to keep processing your personal information, you have the right to request that it be deleted. Often called the “right to be forgotten,” this privilege is applicable under certain conditions. It may not always be realized, though, and it is not a guarantee.

The following situations exclude you from the right to have your data erased:

  • Exercising the right to freedom of expression and information;
  • Compliance with legal obligations;
  • Performing a task carried out in the public interest or exercising official authority;
  • Archiving for public interest, scientific research, historical research, or statistical purposes, where erasure would impede the achievement of these goals; or
  • Establishing, exercising, or defending legal claims.

Please get in touch with us if you think your circumstances qualify, and we will evaluate your request in accordance with the relevant laws and regulations.

Sharing Your Personal Information

We may share or disclose your personal data to third parties in the following cases:

  • Legal and Regulatory Compliance: If we are subject to any legal or regulatory requirements, we must divulge or exchange your personal information. This covers adherence to directives from law enforcement or as a component of a court case or inquiry;
  • Enforcing Terms and Agreements: In order to implement or enforce the terms and conditions of this Privacy Notice or any other agreements we have with you, we might need to divulge your data. This maintains contractual responsibilities and guarantees the safety of our services;
  • Providing Products and Services: We may share your data with outside software suppliers or other service partners in order to make it easier to provide the services you have requested. These outside partners assist us in running our platform and guaranteeing that our services run correctly;
  • Fraud Prevention: We may share your personal information with appropriate third parties to help detect and stop fraud if we have reason to think, in our sole discretion, that you have tried to defraud us or other users—for example, by manipulating games or making fraudulent payments;
  • Addiction Prevention Research: For the sake of addiction prevention research, we may exchange anonymized data. To protect your privacy and yet support significant research, this data will be cleansed of personally identifying information;
  • Protection of Rights and Safety: In order to safeguard our business’s, our clients’, or other people’s rights, property, or safety, we may divulge your personal information. This involves protecting against possible dangers or destructive actions;
  • With Your Consent: We may disclose your personal information to other parties for specific reasons other than those listed below provided we obtain your express consent.

International Data Transfers

We may store and handle personal data gathered through our services in a number of countries, including ones outside of your home country. You specifically agree to the transfer of your information to nations outside of your jurisdiction by using our services. We take reasonable steps to guarantee that your information is handled with the same level of security as it would be in jurisdictions that provide adequate protection if we transfer your personal data to areas like the European Economic Area (EEA) or other jurisdictions with laxer data protection regulations. These actions consist of:

  • Binding Corporate Rules: These are internal rules designed to ensure that data is handled securely across our global operations;
  • Model Contracts: We may use specific contractual provisions that have been approved by regulatory bodies to ensure adequate protection when transferring personal data;
  • Privacy Shield: For transfers between the United States and Europe, we may rely on mechanisms such as the US/EU Privacy Shield framework to ensure data protection standards are upheld.

Security

We take all necessary precautions to safeguard your personal information since we understand how important it is. We keep your personal data in a password-protected, encrypted database that is located within our secure network. The most recent firewall technology is in place to guard this network against unwanted access. Any data you send to us is protected and safe during transmission thanks to our services’ usage of SSL (safe Sockets Layer) Version 3 with 128-bit encryption. In order to protect your data, we also mandate that our affiliates, subsidiaries, agents, and service providers follow comparable security protocols.

Retention

We keep personal data for as long as it takes to meet our legal or commercial commitments. Various considerations, including relevant laws, contractual obligations, and our customers’ expectations and needs, are taken into consideration when determining the retention duration. In accordance with best practices, we securely erase or destroy your personal information after we no longer require it for these reasons, making sure it cannot be retrieved or accessed.

Third-Party Practices

The policies of third-party websites that may link to or from our services are outside of our control. The privacy policies of the third-party websites you visit via links on our platform will control how your data is collected and used. These third-party websites are run separately from us, and we have no control over their content or security. You should read their privacy policies to see how they manage your data, and you are responsible for any personal information you give to these third parties.
Furthermore, third-party organizations, including affiliate programs, may gather your data in accordance with their own privacy rules if you interact with them. We recommend that you read each of these third parties’ rules before dealing with them, since we are not responsible for their actions.

Analytics

Google Analytics (Google Inc.)

To better understand how our website is being used and enhance its operation, we make use of Google Analytics, a web analytics tool offered by Google Inc. Google Analytics gathers information on how people use our website, including monitoring and reporting on user engagement and site activity. By using this data, we can better understand how users interact with our services and enhance the user experience on our website.
Google may use the information gathered to tailor advertisements on its own network of advertisers, offering consumers relevant material according to their interests. Cookies and use data, which monitor site activities including the sites you visit, how long you stay, and other behavioral data, are among the data gathered by Google Analytics.
Google’s Privacy Policy governs any personal information supplied with Google Analytics, and their website provides further information on how they handle your data. By utilizing their opt-out browser add-on, you can choose not to use Google Analytics.

Disclaimer

Our platform’s services are offered only on a “AS-IS” and “AS-AVAILABLE” basis. This indicates that we make no promises or assurances about the functioning, performance, or availability of our services. Furthermore, we disclaim any responsibility for any problems or disruptions that are not directly under our control, such as unanticipated events or third-party failures.

We are unable to guarantee flawless performance when it comes to protecting your personal information because of the intrinsic complexity and dynamic nature of the technology and procedures we use. Although we make every effort to secure your data, mistakes might happen and we are unable to provide complete security or privacy in every situation.
Additionally, we disclaim any liability for any incidental, consequential, punitive, or indirect damages resulting from the use or disclosure of your personal data. This covers, but is not restricted to, circumstances in which such losses arise as a consequence of technical failures, illegal access, or breaches that take place in spite of our best efforts.

Changes to Our Privacy Statement

Periodically, we may alter our privacy policy to take into account modifications to our business procedures, regulatory requirements, or technological advancements. To keep updated on how we manage your personal information, we recommend you to review our policy on a frequent basis.

We will try our best to let you know in advance of any major or important changes to our privacy policy. Email, a notice on our website, or other prearranged methods of contact will be used to convey this message. Before these changes are put into effect, we want to give you enough time and notice to comprehend them.

Without first getting your express approval, we won’t implement any significant updates or modifications to our privacy statement. There could be restrictions on the services we can provide you if you decide not to accept the revised conditions or if you don’t provide your approval within the allotted period. In some circumstances, unless you accept the updated Privacy Policy, we might not be able to continue offering specific goods or services.

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