Know Your Customer (KYC) Policy of Baji

The KYC process becomes mandatory for users under the following circumstances:

1. Lifetime Deposits Exceed EUR 2,000 – A user is compelled to finish the KYC procedure if their lifetime total deposits surpass EUR 2,000.
2. Withdrawal Requests – To guarantee compliance and verification, any user who requests a withdrawal—regardless of the amount—must go through the KYC procedure.

To complete the KYC process, users must provide the following:

1. Basic Personal Information:
   1. During the KYC process, users must enter correct and verified personal information;
2. Required Documents:
   • Government Issued Photo ID:
     A clear copy of a picture identity document issued by the government. Both the front and the back may be needed, depending on the kind of document;
   • Selfie Holding the ID Document:
     A selfie of the user holding the submitted ID document to confirm authenticity;
   • Proof of Residence:
     A recent utility bill or bank statement that attests to the user’s present residence might be one example of this.

Once the documents are submitted, the user’s account will be assigned a “Temporarily Approved” status. During this period, the user can continue utilizing the platform with some restrictions:

• Deposit Limit: Total deposits are restricted to a maximum of EUR 500;
• Withdrawal Restriction: Withdrawals are not permitted until full approval is granted.

The KYC Team will review the submitted documents within 24 hours and notify the user via email regarding the outcome. Possible results include:

1. Approval: The KYC process is completed successfully, and all account features are fully enabled.
2. Rejection: The submitted documents or information fail to meet the required standards.
3. Request for Additional Information: If further details or documentation are needed, the user will be informed, and their status will remain unchanged until the issue is resolved.

To ensure smooth verification, users must adhere to the following guidelines:

1. Proof of ID:
   The ID document must:
   1. Include a signature;
   2. Be issued by a country that is not restricted (Restricted countries include: United States of America and its territories, France and its territories, Netherlands and its territories, including Bonaire, Sint Eustatius, Saba, Aruba, Curaçao, and Sint Maarten, Australia and its territories, United Kingdom of Great Britain and Northern Ireland, Spain, Cyprus);
   3. Match the full name provided in the user’s account;
   4. Have an expiration date that is at least three months in the future;
   5. Confirm that the owner is over 18 years old.
2. Proof of Residence:
   The proof of residence document must:
   1. Be a bank statement or utility bill;
   2. Be issued by a country that is not restricted (same list as above);
   3. Match the full name provided on the proof of ID;
   4. Be dated within the last three months.
3. Selfie with ID:
   The selfie must:
   1. Clearly show the user holding the ID document submitted in Step 1;
   2. Match the photo and information on the ID document;
   3. Ensure all details, including the ID number and photo, are visible and legible.

If the KYC process is unsuccessful, the reason for rejection is documented, and a support ticket is created in the system. The ticket number, along with an explanation, is communicated to the user to address the issue.

Once all necessary and accurate documents are verified, the account will be approved, and all platform features will be available to the user.

To comply with anti-money laundering (AML) regulations, additional measures are enforced as follows:

1. Restrictions on Non-KYC Users:
   Users who fail to complete the KYC process cannot:
   1. Make additional deposits;
   2. Withdraw any funds, regardless of the amount;
2. Deposit and Withdrawal Monitoring:
   1. Users who pass the KYC process are subject to a deposit limit of EUR 2,000 per transaction;
   2. Before any withdrawal request is processed, a detailed algorithmic and manual review is conducted to ensure the amount withdrawn is the result of legitimate activity on the platform;
3. Prohibition on Fund Transfers:
   1. Users are strictly prohibited from transferring funds directly to another user under any circumstances.

The goal of the KYC policy is to offer all Baji platform users a safe and equitable environment. By following these protocols, Baji guarantees responsible gaming, protects user accounts, and conforms with international standards.

Users are advised to contact the Customer Support Team using the methods given if they have any queries or need help with the KYC process. Our team is dedicated to making sure that the KYC procedure is effective, clear, and simple for every user.